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24*7*365 Helpdesk
 

STPI is having 24*7*365 state-of-the-art Network Operations Center (NOC) to continuously monitor the SoftNet services and deliver the committed service uptime of 99.5%.

 

Features of the Helpdesk

 

  • Round the clock support
  • Calls are handled directly by the engineers
  • Single contact for all outage calls
  • Contact over mobile upto the Director is available in case of emergency
  • Escalations are built into fault monitoring system
  • For the Internet traffic monitoring, MRTG server developed in-house at STPI, generates link utilization reports which can be seen by customer on-line.
  • Monthly reports for the uptime for all customers is generated using the Fault Report Management System (FRMS), developed in-house at STPI. These monthly reports are sent to the customers on request.

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